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2022, 9-8-22, HR Toolkit for Managers, Zoom
Thursday, September 08, 2022, 8:30 AM - 11:00 AM EDT
Category: Half-day Trainings

SEMINAR FOR MANAGERS & SUPERVISORS

H.R. Toolkit for Managers & Conflict Resolution Skills

 (MWWA Course ID#: MWWA 20-007 / MA Wastewater: BC-2022-3715)

This half day training will cover two topics important to anyone in a management or supervisory position. The first hour will provide tips and tools for effective recruitment, onboarding, workplace policies, performance management, job descriptions, employee discipline and how to handle those inevitable ‘incidents’ at work. The second hour will explore how employees prefer to be communicated with and how to accept and deliver criticism. Discussions will include different communication styles and the strategies for improving communication in the workplace.

 Learning Objectives:

Learn tips for effective recruitment, onboarding, and performance management;

Discuss the tools for proper employee discipline;
• Explore the best methods of communicating with employees.

 This course is approved for 2 TCHs (Training Contact Hours) for Massachusetts Water AND Wastewater Operators. It will be taught using the Zoom platform.  Participants will need to have a reliable highspeed internet connection and computer device with both video and audio capability.  Please review our Student Expectations for Attending Virtual Training at  www.masswaterworks.org/education.

 

LOCATION: Remote Training via Zoom

DATEThursday, September 8, 2022

TIME8:30 – 11:00 a.m.

COST: $50 Members,  $90 Non-Members

INSTRUCTORS:  Mary Beth Bernard, SHRM-SCP, SPHR (HR Key Solutions)  

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                     AGENDA:

 

     8:30  – 8:45 AM

Class Overview & Introductions

 

    8:45  – 9:45 AM

Basic Concepts & Best Practices to Avoid Liability
      9:45 – 10:00 AM Break
 

  10:00 – 10:45 AM

Styles & Strategies for Better Communication and Handling Conflicts

 

10:45 – 11:00 AM

Q & A, Conclusions & Evaluations

.......................................................................................................................................................

If you need registration assistance please email [email protected] or call 978-263-1388.

ATTENDANCE & TCH POLICY: Participation of the attendees will be confirmed throughout the Zoom session. 
Participation and completion of an online evaluation form are necessary to be eligible for TCHs.
TCH certificates will be issued only when full payment is received.

 

Download Course Flyer

Before registering, please read our student expectations
for attending virtual training: Virtual Training Guide

 

Course Registration


IMPORTANT NOTICES

Photograph and Information Release:  Photographs will be taken at this event.  By registering for this event you agree to allow MWWA to use your photo in any MWWA-related publication or social media site.